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It is a good idea to keep a backup copy of the original profile for some period of time just in case.
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If it is a relatively quick process, then my suggestion would be to create a new profile and not worry about this problem any more (assuming a new profile fixes it). If you have any feedback on our support, please contact Fayraz, Whether you create a new profile or not depends on how much time it takes to copy over any files/settings from the existing profile to the new one in your environment.
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Thanks for your cooperation and have a nice weekend. I’m glad to be of further assistance as soon as we get the information.
(MICROSOFT TERMINAL SERVICES CLIENT, MSTSC FOR MAC HOW TO
Is there any error logged in the System, Security or Application categories? For more information about viewing Event Viewer in Windows 2000 Server, please refer to: (KB302542) How To Diagnose System Problems with Event Viewer in Microsoft Windows 2000 EN-US 302542